Job Description: As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey. You would act as a one-point contact for your mapped customers and service their requirements across different channels and products. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior and portfolio. You are expected to use the service opportunities to expand the customer portfolio with the Bank by offering new products and solutions. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement. You are also expected to ensure coverage of your customer base through regular conversation, in accordance with the business plans. Job Responsibilities: Serve as one-point contact to the mapped customers of the bank Ensure coverage of customer base in accordance with business plans Develop and maintain banking relationships with select group of customers through individualized customer service Achieve the budgeted cross sell targets Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment Providing advisory for various products offered by Banks to enhance relationship value Cross selling of new products and services for both new and existing customers Provide professional customer service to achieve high customer satisfaction and retention Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel Job Requirements: Graduates with 6 -10 years of work experience Aptitude towards delivering high quality customer service with good organizational and interpersonal skills MBAs with 0 - 3 years of work experience Self-driven with sales bent of mind Ability to manage relationships to improve relationship value of existing Clients Excellent communication Skills Job Details: Company: ICICI Bank Vacancy Type: Full-time Job Location: Mumbai, India Application Deadline: N/A APPLY HERE getyourvacancy.com
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