Job Description: Deputy Branch Manager is responsible for overall management of the lobby team in the branch and for achieving excellence across service, sales and operational functions in the branch. The Deputy Branch Manager reports to the Branch Manager who is the overall head of the Branch. Job Responsibilities: To ensure 'First Time Right' in the account opening process. To achieve excellence in Branch Sales and Service Scorecard. To ensure branch operations are carried out in such a manner such that branch achieves high ratings during audit. To ensure that the Lobby Team sells bank and third party products like LI, GI, Home Loans, Credit Cards, and Personal Loans etc and generates the required number and revenue targets month on month basis. To nurture talent and ensure grooming of the team such that they are capable of taking up higher responsibilities in future. To ensure adherence to basic operational functions viz timely opening of the branch, adherence to CRL, ensuring TAT of account opening, reconciliation of cash and security items To ensure that transactions are carried out as per stipulated guidelines and in an error free and compliant manner. To ensure that Lobby Team carries out the required number of knowlarity calling of customers. To ensure customer requests are satisfactorily closed within TAT and ensure that customer grievances are resolved and closed on time. Job Requirements: Age within 34 years Bachelor's degree or equivalent Excellent written and verbal communication skills Minimum 4-5 years of relevant work experience in branch operations and customer service preferably in an equivalent role in a peer Bank. Job Details: Company: IndusInd Bank Vacancy Type: Full-time Job Location: Raipur, India Application Deadline: N/A Apply Here getyourvacancy.com
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