Job Description To provide on time technical application support and problem solving for IVR, Contact Center Applications & Digital Services during all operational hours to ensure healthy environment to the company's systems and uninterrupted smooth business operations. Job Responsibilities Manage applications users' privileges & Access (Through Access Management process) to ensure systems security. Provide consulting to system users to work out business complex scenarios to maximize user awareness and proper system usage. Manage all application administrative functions. Develop/implement health checks for production problems to ensure proper operation and on-time alerting. Develop workarounds and propose long term solutions for production problems where applicable to ensure minimum impact on the business for known system problems. Handle and prioritize trouble tickets and requests of system users to ensure TTs are solved within their relevant SLAs. Follow up with application development and vendors on open issues in the production applications to ensure timely fix implementations. Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations. Implement system updates as per the change management process to ensure proper implementation for fixed and new deployment are timely and accurately deployed to production. Job Requirements Strong interpersonal and Negotiation skills. Bsc. In Computer Science or Engineering. Very Good Communications Skills. Minimum 2 to 4 years’ Experience in IVR, Contact Center Applications & Digital Services Support Very Good in Arabic & English (Reading, Writing & Oral). Ability to communicate with multiple levels of internal and external contacts. Previous Telecom experience. Excellent Computer skills, Advanced MS office and scripting are required. Ability to work under pressure and tight deadlines. Ability to share knowledge to colleagues. Job Details Company: Etisalat Vacancy Type: Full-time Job Location: Cairo, Egypt Application Deadline: N/A APPLY HERE getyourvacancy.com
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