Job Description Establish and monitor Compliance level across the region - Patch, AV and security standards Job Responsibilities Recommend changes or enhancements in available information technology or equipment as prompted by feedback via the user support function. Engage in ongoing research of emerging trends and new technologies which may Train and guide support specialists to effectively utilize help desk problem-management process (the identification, prioritization, escalation and resolution of end user help requests) to ensure quick and accurate responses to all end users, while emphasizing a customer-focused attitude. Establish and monitor service level targets/benchmarks and measure performance against those benchmarks. Facilitate equipment, services, and software purchases and implementation; and manage inventory and licensing reconciliations. Conduct research and make recommendations on hardware and software products, services, protocols, and standards. Job Requirements Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. Improve productivity at Servicedesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. Recommend changes or enhancements in available information technology or equipment as prompted by feedback via the user support function. Engage in ongoing research of emerging trends and new technologies which may Job Details Company: Wipro Limited Vacancy Type: Full-time Job Location: Bangalore, India Application Deadline: N/A APPLY HERE getyourvacancy.com
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