Job Description: Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration Job Responsibilities: Handles customer inquiries and leads requests for groups (e.g., local catering, rooms only through phone and m.com) within predefined parameters. Maintains customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Job Requirements: Verifies that business is turned over properly and in a timely fashion for quality service delivery. Maintains customer loyalty by delivering service excellence throughout each customer experience. Transfers accurate, complete, and timely information to property in accordance with brand standards. Actively up-sells each business opportunity to maximize revenue for individual properties. Understands and actively utilizes company marketing initiative/incentives to close on business. Implements process improvements and best practices. Processes business correspondence and creates contracts and other related booking documentation as required. selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative. Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and how to sell against them. Verifies that business booked is within hotel parameters. CLoses the best opportunities for each property based on market conditions and individual property needs. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals. Performs other duties, as assigned, to meet business needs. Qualification & Experience: High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Knowledge of property operations, F&B. Knowledge of the group sales process for all brands and how to close a sale. Team-based selling experience. 2 years experience selling group business, either at a property or in a sales office. Hospitality Management Degree. Job Details: Company: Marriott International Vacancy Type: Full Time Job Location: Walnut Creek, California, US Application Deadline: N/A Apply Here getyourvacancy.com
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