Job Description: The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment. Job Responsibilities: Tag, lift, and handle Customer luggage Provide exceptional customer service Offer ancillary products to our Customers such as “even more speed” and “even more space” Conduct check-in process for Customers via computer Announce flight arrivals, departures, and pre-boarding information via the public address system Coordinate various duties with coworkers and other departments to ensure proper handling of Customers Verify Customers’ personal identification Communicate with our Customers to keep them constantly informed Assist Customers with special needs, e.g. Customers who need assistance in boarding Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc. Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor Job Requirements: Strong interpersonal and listening skills Complete fluency in written and spoken English Successfully complete a customer service assessment Must be able to adhere to JetBlue Uniform Policy Manual Standards Able to travel and/or work variable hours, flexible shifts, including holidays and weekends Experience using a mouse, computer, keyboard and basic word processing, email and office applications Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Experience performing under pressure and within fixed time constraints Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards Qualification & Experience: High School Diploma or General Education Development (GED) Diploma At least eighteen (18) years old One (1) year customer service, volunteer experience or sales experience Two (2) years customer service, volunteer experience or sales experience Knowledge of customer service principles and practices strongly Experience working with various forms of payment (cash, credit cards, travelers checks, etc.) Previous airline experience Bilingual skills Job Details: Company: JetBlue Airways Vacancy Type: Full Time Job Location: Denver, CO, US Application Deadline: N/A Apply Here getyourvacancy.com
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