Job Description: Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do. Honeywell has been named a Top 100 Global Innovator for seven years in a row, recognizing the company’s global reach of portfolio and invention influence. In Kansas City, Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administration’s (NNSA) Kansas City National Security Campus. This state-of-the-art engineering, manufacturing and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA. Honeywell FM&T’s culture of integrity, commitment and continuous improvement enables them to deliver responsive, collaborative and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues. Job Responsibilities: May receive and record customer inquiries regarding computer-related problems and/or services Transfers issues that require more detailed analysis to more experienced personnel Interacts with customers over the phone, via e-mail, or by visiting the customer site Asset Management activities that identify and labelling new IT assets, purchasing of new IT assets, and documentation associated with IT Asset Management tools or systems Performs customer support, training, and troubleshooting activities for various IT services May have responsibility for performing periodic audits with both internal and external examiners Interacts with customers, troubleshoots and resolves problems related to hardware, software and/or process to the customers' satisfaction Assists in the process of evaluating and making recommendations regarding hardware, software, process and services that will improve overall IT support for customers Executes customer support tasks and assignments given by more senior personnel for highly complex technical support areas Notifies customers when problems have been resolved and closes log entries Arranges for assistance from others Job Requirements: Project Management Professional (PMP) or related certification desired Strong interpersonal and collaborative work style General knowledge of current desktop computer hardware and software such as Windows 10, O365, and Linux Beginner to intermediate skills for identifying and resolving technical problems Skill in using operating system software, companion software and utilities US citizenship needed to obtain and maintain required US Dept of Energy ""Q"" level security clearance Effective communication skills, interpersonal and customer-service skills Job Details: Company: Honeywell Vacancy Type: Full Time Job Location: Kansas City, MO, US Application Deadline: N/A Apply Here getyourvacancy.com
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