Job Description: Here at Argos Financial Services, we’re looking for brilliant people to join our inbound contact centre team. You’ll naturally enjoy working in a fast-paced environment, and with support and training you’ll provide outstanding customer service. Through your knowledgeable and friendly approach, you’ll ensure excellent levels of service are consistently delivered, to build and develop long lasting relationships with our customers. Job Responsibilities: Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them. Assisting our customers with their Argos Card requirements, take ownership of their individual needs and deliver an exceptional customer experience Playing an important part in customer education around My Argos Card digital services Taking ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development Being the first point of contact for customer complaints to make sure that they're treated fairly and get the right resolution for them Job Requirements: Have a passion for problem solving whilst showing empathy to our customers Demonstrate strong communication skills which will enable you to engage in effective conversations and deliver a personalised, friendly & efficient service Contact centre experience is helpful, but not essential. What we are really interested in is a genuine passion for going above and beyond for our customers in our Banking products and Online help desk Be resilient to a continuous changing environment and capabilities to embrace new ideas Confident in navigating yourself around different systems and be PC literate Job Details: Company: Argos Vacancy Type: Part Time Job Location: Stoke-on-Trent, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
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