Job Description: Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues. Job Responsibilities: Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Reviews, researches and/or enters data in various systems to support respective functional area Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Compiles data and provides various regular and adhoc reports to management for review and determination Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review Job Requirements: Software skills, including use of Microsoft Office software and web-based applications High School Diploma or GED required General business skills such as typing; data entry and review; and use of phone, copier, and fax Customer service skills necessary to effectively and professionally respond to requests Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred Job Details: Company: FedEx Vacancy Type: Full Time Job Location: Dallas, TX, US Application Deadline: N/A Apply Here getyourvacancy.com
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