Job Description: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. Job Responsibilities: Ensures communication among shifts Follows instructions of supervisors and assists other team members in performing store functions Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management Responsible for ensuring quality during and after production process Manages production flow to ensure all production orders are done right and on time Collates, sorts and organizes customer orders Sets up complex orders and performs multiple tasks at the same time Operates the Point of Sale terminal (POS), handles financial transactions and makes change Assists in the training of store team members Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs Secondary responsibility for coordination of all shipping related services and activities, to include: Coordinates pick-up and delivery of customer orders May provide leadership to team members on an assigned shift Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Job Requirements: High school diploma or equivalent education Ability to stand during entire shift, excluding meal and rest periods 2+ years of specialized experience Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring Job Details: Company: FedEx Vacancy Type: Full Time Job Location: Chicago, IL, US Application Deadline: N/A Apply Here getyourvacancy.com
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