Job Description: The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel/ convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives. Job Responsibilities: Share leads for upcoming convention/ events in other venues across FXO network Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids Implements established marketing plans and sales strategies, as assigned Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers Initiate timely contact with future groups via email and phone calls at the time of booking confirmation Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies Job Requirements: Demonstrated effective written and verbal communication skills including experience presenting to customer groups Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members High School Diploma or equivalent education Prior experience in the hospitality industry, preferred Must present a personal professional image 2+ years sales and/or customer service experience required Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members Job Details: Company: FedEx Vacancy Type: Full Time Job Location: Chicago, IL, US Application Deadline: N/A Apply Here getyourvacancy.com
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