Job Description: As a Customer Service Associate, you will help and work with customers and members to improve their health, well-being and sense of security. Job Responsibilities: Eligibility to receive benefits associated with their individual or company sponsored health insurance plan Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures Finding an in-network primary care or specialist doctor in a geographical area or specialty Education on disease management programs and healthy living programs personalized to the customer’s medical condition or health improvement goals. Job Requirements: Customer Focused – a genuine desire to help people Problem solver – understand issues and enjoy solving them Active listener, with the ability to provide confident responses Effective user of tools – including knowledge management tools and resources Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries Collaborator – enjoys working with co-workers across different functional areas Professional and tactful – able to respond to and calm a situation Able to offer options and educate customers when appropriate Job Details: Company: Cigna Vacancy Type: Full Time Job Location: Ft. Worth, TX, US Application Deadline: N/A Apply Here getyourvacancy.com
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