Job Description: We’re the largest telco in the industry worth over £10bn in revenue, with over 20k employees and 34m customers - this offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists of three household brands - EE, BT & Plusnet, from which collectively we generate more revenue than any other part of BT. This gives us more potential and scale than ever before and it’s a phenomenal foundation to build from. All three brands are really important to our future strategy. BT, EE & Plusnet are unique and more valuable to us staying separate to make the most powerful imprint on the market. We’ve got something special and we want everyone to feel proud about working here and excited about where we’re going and what we’re going to do. Job Responsibilities: Do one more thing for our customers through our values to deliver the best customer service, performance and cost management Lead the delivery of the Customer Experience through Operational teams on a designated site. Manage and deliver all KPI’s and performance metrics through Personal Leadership and embedding learning Responsible for Operational teams as well as improvement and implementation across their community Manage a community of Team Leaders Manage people and resources to meet customer demand to ensure we deliver Market Leading Customer service Manage the best employee experience, working environment and ensure that we create a great place to work Focus on continuously improving Operational and business performance Job Details: Company: BT Vacancy Type: Full Time Job Location: Aberdeen, Scotland, UK Application Deadline: N/A Apply Here getyourvacancy.com
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