Job Description: The Bilingual Technical Support Agent is accountable to perform after sales service technical support for Business Banking products, as well as Service and Delivery Channels for both internal and external customers. The Bilingual Technical Support Agent is accountable for understanding the customer needs and taking responsibility for the execution of customer requests, providing relevant recommendations when appropriate and ensuring the highest degree of customer service. This role is also accountable to perform Client Tutorials for new CIBC Cash Management Online (CMO) clients with respect to usage of the functionality and features. Job Responsibilities: You will be part of the Business Banking team, reporting to the Senior Manager, Business Banking. As a Business Advisor the main objective of the role is to get to know, and build relationships with the business owners you will manage. You will be provided with a portfolio of 75-150 established business clients, with the responsibility to understand their business, look for ways to provide trusted advice and to deepen their relationship with CIBC. You will also be building a network within your community to help attract new clients to CIBC. In addition, you will assess all aspects of the client relationship and look for ways to ensure we engage the appropriate partners within our bank best suited to advise and serve the growing needs of the business client by referring them to other parts of the bank, such as Private Wealth Management, Commercial Banking, or CIBC Wood Gundy for example. Job Details: Company: CIBC Vacancy Type: Full Time Job Location: Brampton, CA Application Deadline: N/A Apply Here getyourvacancy.com
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