Job Description: Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. Job Responsibilities: Books are our heart and our soul and Great Books are JUST the Beginning… Responsible for the financial success of the store, ensure it is well-run, well-merchandised and well-staffed Role model Indigo’s High Performance Characteristics Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers. Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth Effectively manage budgets and cost centres, driving positive Store Profitability Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work Actively engage in community-based marketing and events to grow sales and strengthen community ties Unlock full potential of employees by providing consistent feedback Support and empower team to make decisions, creating a highly engaged and high performing team Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy Encourage entrepreneurship that is consistent with brand standards Own self-development and provide continuous feedback to Regional Director Respond to customer feedback in a timely manner ensuring that the customer remains a top priority Consistently meet and exceed sales plans Ensure leadership and store staff schedules are fully optimized to drive sales and productivity Inspire a visual experience that consistently aligns with the Indigo brand standards Is an agent of change within their store Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience Inspire a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives Ensure teams drive best-in-class employee engagement and net promoter scores Gain alignment with Regional Director on store specific goals and objectives for fiscal year Hold team accountable for operational excellence Develop internal talent; building a bench for future store needs We love books and all things beautiful We are Canada’s Cultural Department Store Job Requirements: 5+ years of experience in specialty retail and/or multi-unit retail business environments 5+ years of management or leadership experience with demonstrable skills and success in leading and developing others Proven track record of achieving sales and performance targets Availability to work a flexible schedule, including evenings, weekends and holidays Experience leading leaders Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Ability to be mobile on the sales floor for extended periods of time Job Details: Company: Chapters Vacancy Type: Full Time Job Location: Surrey, CA Application Deadline: N/A Apply Here getyourvacancy.com
Latest Jobs 2025 | Get Your Vacancy