Job Description: This job is a member of the Hubs & Gateways Team or Stations within the Customer Experience Division. You will be responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. Job Responsibilities: Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance Drives operational excellence Creates an environment that cares for our frontline team members and celebrates the team successes Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors Promotes an environment of mutual respect and trust between frontline team members Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels Ability to work extra hours when there are operational needs Job Requirements: Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action Strong decision making skills 2 years experience leading others Knowledge of company policies and procedures and functional automation applications High School diploma or GED equivalency Previous airport customer service experience Ability to work independently as well as collaboratively Ability to work under demanding operational conditions Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Experience leading or working closely with a unionized workforce Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Job Details: Company: American Airlines Vacancy Type: Full Time Job Location: Greensboro, NC, US Application Deadline: N/A Apply Here getyourvacancy.com
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