Job Description: In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business. Job Responsibilities: Able to understand and interpret the relevant Oracle reports. Ensure that customers are given considerate and responsible service throughout their visit. Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner. Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed. Assist with store recruitment, new starter inductions, and staff training. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Ensure that targets are achieved and, where possible, exceeded. Management development should be prioritised with the use of the Trainee Management Academy. Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys Monitor the Training and Development site and keep track of staff progression by the relevant Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion. Utilise in-store devices, ensuring that all team members are driving this at every opportunity. Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines. E-assessments. Develop internal staff and promote progression within the group. Keep stock on display clean and presentable at all times. Ensure that the weekly brief has been actioned with the store Job Requirements: IT skills - Microsoft Outlook, Word and Excel Strong verbal and written communication skills. Retail Management experience. Excellent Time Management skills. Job Details: Company: JD Sports Vacancy Type: Full Time Job Location: Manchester, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
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