Job Description: We’re in business to save our home planet, and you’re developing the future of business leadership. In support of the Store General Manager, you recruit, coordinate, motivate and lead a team in one of Patagonia’s retail stores. You operate a well-tuned machine, plan and schedule to meet financial targets and maintain your store as a hub for environmental activism, sport and positive vibes. By developing your Retail Team Leaders, you ensure that our customer service experience is consistent, warm, aligned with Patagonia’s core values and best-in-class. You act as an ambassador for Patagonia in your store and community and have goals to expand your leadership. Job Responsibilities: By hosting events, using social media and marketing tools, and elevating campaigns, you connect your community to important environmental and social issues. You engage, elevate and partner with grassroots nonprofit organizations through retail grants and other partnerships, including events, product donations and activism activities. You spend significant time on the sales floor and lead by example. You recruit and hire people who are passionate about the planet. You hire with a focus on diversity and include staff who represent the community where your store is located. You coach your Team Leaders on their communication and ownership skills, support a steady feedback loop and work to develop your Assistant Store Manager successor. You are an accessible, transparent and supportive leader, and you act as an entrepreneur for your store using Patagonia’s mission and core values as your compass. Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching, training and acknowledgment. You instill in your employees the importance of customer service and that the retail experience is where the brand comes to life. You train and empower Team Leaders to make decisions and coach staff based on Patagonia’s values, use their best judgment and act generously in all customer service matters. You foster a seamless customer experience by making every effort to find merchandise across Patagonia’s sales channels if an item is not in stock in your store. You operate an environmentally responsible business by recycling, conserving energy and using alternative modes of transportation. You encourage staff conversation, innovation and education about environmental issues. Job Requirements: We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do. Experience managing a team of people and a passion for growing and developing employees. Demonstrates highly developed emotional intelligence. Ability to make sound judgment calls in the absence of the General Manager. Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity. Interest and aptitude for strategic business planning that responds to a specific community. Able to stand/walk for extended periods of time. Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising. Continually able to walk up and down a staircase carrying boxes, products and other necessary items. Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean. Able to safely lift boxes up to 55 pounds. Comfortable climbing ladders. Job Details: Company: Patagonia Vacancy Type: Full Time Job Location: Manchester, NH, US Application Deadline: N/A Apply Here getyourvacancy.com
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