Job Description: The IT Network Engineer L2, reports to a Senior IT Manager / NOC Team Lead based in Manila, Philippines, which is one of P&G’s IT strategic locations. Situated in Cincinnati and Manila, the NOC team is highly diverse and technically adept, covering 24x7x365 support for all P&G sites around the world. NOC is part of the Global Network Infrastructure team, providing several services and solutions from engineering, project delivery, architecture, analytics and supplier governance. Job Responsibilities: Ensures effective communication to internal customers and external partners Initiates, drives and delivers continuous improvements Performs NOC Core Operations via 24x7x365 follow the sun model, focusing on service restoration, client engagements, and proactive service improvements Mentors junior engineers for technical and professional advancement, and continuously develops personal and team’s technical proficiency and capabilities Participates and at times leads Crisis Team conference calls, able to drive solutions with multiple IT Operations teams Implements repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity Employs production monitoring tools to ensure that all systems are running and available Creates knowledge-based documentations and deliver training to NOC staff and internal customers Job Requirements: Available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage Strong analytical skills, able to breakdown complex data to find opportunities, recognize problems, draw logical conclusions, and drive continuous improvements Knowledge and experience on network infrastructure suppliers and service offerings such as Cisco, Viptela, F5 Networks, Juniper, Riverbed, Zscaler, and Avaya Minimum 3 years experience in IT Service Management and/or IT Operations, standards and compliance including ITIL, PCI, and SOC Knowledge and experience on Routers (BGP, EIGRP, OSPF), Switches (LAN, VLAN, STP, BPDU, SVI, VSS), Wireless (Channels, Frequencies, DCA, EMI, Authentication), DNS, DHCP, IPAM, Firewalls, Load Balancers, VPN, Voice (QoS, UDP), and Network Monitoring Tools Strong communications and customer service skills, with ability to work in stressful situations and provide customer-facing support in a professional manner Ability to produce, communicate and present technical information to both technical and non-technical personnel Bachelor’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 5+ year relevant experience, with preferred Network certifications (CCNA, CCNP) Job Details: Company: P&G Vacancy Type: Full Time Job Location: Manila, PH Application Deadline: N/A Apply Here getyourvacancy.com
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