Job Responsibilities: Sets performance objectives for self in conjunction with line manager and in line with business plans Serve our customers efficiently and brilliantly well – on the shop floor and at service points Own their own learning & development and proactively access digital learning solutions Understand the store priorities and their part to play Open to and acts on feedback, asking for this regularly Committed to delivering excellent work fast with great attention to detail Skilled to utilise all digital tools and communication channels to do the job Proactively engage with customers to understand their needs and make recommendations Takes accountability for planning and managing own work efficiently to ensure objectives are met Know the daily sales targets, priorities, promotions & selling opportunities Share knowledge and experience with colleagues to support others in building skill and confidence Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy Minimise cost and waste through good process practice Share customer and colleague feedback to help us do things better Complete tasks with pace and in line with SOPs Follow safe and legal working practices In control of their own reactions and considers how to share their perspective to create better reaction for team Have great product knowledge to sell and recommend our products and services Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things Effective at communicating their intentions to others; ensures communication is clear and simple Job Requirements: Good Knowledge of VM principles Up to date knowledge of the commercial operation and brilliant basics Understand customer needs and spot selling opportunities Comprehensive knowledge of customer shopping channels Adapting to change Good level of product knowledge and services across the store Good level of digital capability and use of digital tools and applications Work across the store to get things done right first time within timescales Contributing to store sales and cost control Job Details: Company: Marks and Spencer Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
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