Job Description: To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Job Responsibilities: Share knowledge and experience with colleagues to support others in building skill and confidence Own their own learning & development and proactively access digital learning solutions Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things Skilled to utilise all digital tools and communication channels to do the job Builds positive relationships by being a good listener and getting to know people by establishing a connection Complete tasks with pace and in line with SOPs Sets performance objectives for self in conjunction with line manager and in line with business plans Understand the store priorities and their part to play Follow safe and legal working practices Share customer and colleague feedback to help us do things better Proactively engage with customers to understand their needs and make recommendations In control of their own reactions and considers how to share their perspective to create better reaction for team Have great product knowledge to sell and recommend our products and services Effective at communicating their intentions to others; ensures communication is clear and simple Know the daily sales targets, priorities, promotions & selling opportunities Copes well with change and work challenges and recovers quickly from its impact Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy Serve our customers efficiently and brilliantly well – on the shop floor and at service points Takes accountability for planning and managing own work efficiently to ensure objectives are met Committed to delivering excellent work fast with great attention to detail Open to and acts on feedback, asking for this regularly Minimise cost and waste through good process practice Job Requirements: Adapting to change Good level of product knowledge and services across the store Understand customer needs and spot selling opportunities Comprehensive knowledge of customer shopping channels Contributing to store sales and cost control Work across the store to get things done right first time within timescales Good level of digital capability and use of digital tools and applications Good Knowledge of VM principles Up to date knowledge of the commercial operation and brilliant basics Job Details: Company: Marks and Spencer Vacancy Type: Full Time Job Location: Manchester, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
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