Job Description: Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers Job Responsibilities: Build an active working partnership with BIG, provide feedback and support the development of BIG reps Support the delivery of Plan A Maintain a safe and legal store environment Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s Delivers great standards and service by setting clear expectations with store colleagues Deliver operational excellence to maximise product availability, minimise stock and cash loss Seeks customer feedback and takes action to deliver improvement Deliver brilliant basics through the team Uses data and insight to improve customer instore experience, improve the operation and drive performance Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver all line management activities in line with company process and policy Supports the delivery and embedding of the business transformation plan and change initiatives for their area Create the right culture, role modelling new digital ways of working and leadership behaviours Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Supports visual merchandising updates across all launches,eventsand campaigns Recruit for the team, ensuring new starters have a brilliant onboarding experience Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guideteamswork Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Job Details: Company: Marks and Spencer Vacancy Type: Full Time Job Location: Cardiff, Wales, UK Application Deadline: N/A Apply Here getyourvacancy.com
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