Job Description: To deliver a great experience for your customers across Credit Card and Club Rewards Introductions and other services, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Be the voice of our customer to help us continually improve our Bank and services proposition Job Responsibilities: Proactively engage with customers to understand their needs and make product recommendations Share customer and colleague feedback to help us do things better Open to and acts on feedback, asking for this regularly Own your own learning & development and proactively access digital learning solutions Share M&S Credit Card and Club Rewards knowledge and experience with colleagues to support others in building skill and confidence Have great product knowledge to introduce our products and services helping our customers Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements Complete all M&S Credit Card and Club Rewards introductions in line with procedures Follow compliant working practices in your M&S Credit Card and Club Rewards Introductions role Know the daily priorities, promotions & selling opportunities within the store Takes accountability for planning and managing own work efficiently to ensure objectives are met Skilled to utilise all digital tools and communication channels to do the job Effective at communicating; ensures communication is clear and simple Serve our customers efficiently and brilliantly well Be the key advocate in store for M&S Bank and Services products Sets performance objectives for self in conjunction with line manager and in line with business plans Understand the store priorities and the part you play Job Requirements: Good level of product knowledge and other services Good level of digital capability and use of digital tools and applications Understand customer needs and spot selling opportunities to delight Contributing to store profitability Adapting to change Flexible and able to learn quickly Work to get things done right first time within timescales Up to date knowledge of the commercial operation and brilliant basics Job Details: Company: Marks and Spencer Vacancy Type: Full Time Job Location: Belfast, Northern Ireland, UK Application Deadline: N/A Apply Here getyourvacancy.com
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