Job Description: Job Summary Amentum is seeking a Help Desk Analyst to provide Tier 1 help desk support to executive users on our Social Security Administration contract in Woodlawn, MD. Job Responsibilities: You're a critical thinker, with active listening skills and great verbal communication. What you'll do: Provide technical support by answering/responding to phone/e-mail to SSA employees, application & public website users. Research, triage, troubleshoot and resolve reported COTS, proprietary and web-based software applications, desktop, intranet, telecom and basic network connectivity issues. Support remote users and laptops using remote access applications. Provides desk side support to executive level staff. Here at Amentum, we believe in fostering a sense of belonging. We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation. We take care of our employees who in turn take care of our customers, driving the success of our business. This position is temporarily providing remote support and will return to providing onsite support when required by the contract. Job Requirements: Minimum Requirements U.S. citizen High School diploma or equivalent, 5 years of IT-related experience Windows, MS Office support skills Troubleshooting and problem resolution for diagnosing and resolving PC hardware and software skills Excellent oral and written communication skills Ability to obtain Public Trust clearance Preferred Qualifications Job Details: Company: Dyncorp Vacancy Type: Full Time Job Location: Baltimore, MD, US Application Deadline: N/A Apply Here getyourvacancy.com
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