Job Description: As a Tesla Advisor you are on the front lines, serving as an ambassador who ensures our customers receive an exciting, engaging, and seamless customer experience throughout the entire journey. You act as a pioneer for Tesla products, sharing your knowledge with our customers and building lasting relationships as you deliver an innovative buying and delivery experience. You have relentless determination to succeed and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. Job Responsibilities: Maintaining a healthy/current pipeline with frequent customer follow-ups Execute necessary pre-delivery activities to enable smooth deliveries and high customer satisfaction scores, in partnership with Operations team Ensure readiness of fleet cars at any given time and have an overview of resources available appointment Greet/receive customers at your location and deeply understand their needs in order to properly advise/guide them through the buying process Follow customer-facing Tesla standards (e.g. Tesla uniform/ dress code, maintain presentable showroom) Partner with business sales team to handoff potential business sales opportunities as identified by inbound business customers orders Prepare, stage, and charge customer vehicles in advance of their scheduled delivery Operate with a flexible mindset to support sales needs across the team Promptly and accurately respond to all inbound customer solicitations through all mediums (including calls, emails, SMS, chat, virtual consultation, etc.) Scheduling test drives to help our customers experience the product, and promptly following up with them Ensure that customer details and all actions are accurately tracked and updated in our internal systems Offering an excellent customer experience throughout the process Execute on and share best practices with and across your Tesla location Utilize existing customer relationship management tools to track and manage customers in the pipeline Job Requirements: Positivity, enthusiasm and a passion towards the mission of Tesla. Capable of working autonomously as well as in a team. Have the required language skills if required by our local markets Ability to effectively handle multiple priorities, organize workload, and meet deadlines Experience in providing excellent customer service in a fast-paced environment. Must have and continue to maintain a valid and safe driving record Good knowledge of MS Office Ability to thrive in a team-based environment and achieve common goals Resilience, adaptability and a constant desire to develop Must have had a valid driver’s license for minimum of 2 years Able to communicate, read, and write effectively in the English language on all levels Great problem solving skills, and strong ability to take initiative and be proactive. Confident in creating great conversations and relationships tailored to the customers' need. Confident in learning and adapting to multiple technologies. Job Details: Company: Tesla Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
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