Job Description: At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Job Responsibilities: Deeply understand U4B's products and solutions and navigate internally to gather knowledge of broader Uber products and solutions as needed for customer enablement and growth. Work with the Premium Support team to ensure that all customer support related issues are resolved quickly. Execute basic initiatives to increase adoption and utilization and curate new documentation to support their education to their teams. Create and implement professional email templates, plans and facilitate calls with clients to answer questions, address issues, define objectives and align on partnership goals. Attend in-person meetings which are facilitated by the Account Executive or Account Manager. Communicate regularly with client POC. Develop account plans by identifying and prioritizing the most important tasks that contribute to return on investment and retention goals. Resolve complex issues using existing resources and internal relationships with stakeholders. Think critically, to determine possible solutions to more abstract issues. Run in person and video demonstrations and training with customers on how to navigate the U4B experience. Create new company profiles, and submit Monthly Billing Applications to Finance. Uses basic data to provide clients with insight into their account during the first 30 days. Define objectives and align with customers on employee adoption goals. Set and manage timelines with customers for implementation Own customer onboarding in the launch phase both operationally and strategically: create, set up and plan the implementation of new accounts. Ability to speak to deal pipeline and prioritization. Ability to demonstrate launch methodology and strategy, in collaboration with the broader team. Work with U4B customers and internal teams to closely understand the needs and goals of each customer. Coordinate a seamless launch that maximizes employee adoption and usage. Job Requirements: Tech-savviness. You’ll be using multiple systems in your role, and Salesforce experience is a plus. Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces. You pick up things fast and run with them. we need to do things quickly, and we need to do them seamlessly. An ability to manage your time effectively whilst working with multiple customers on tight deadlines. Proactively able to prioritize high value clients whilst also thinking about strategy and process improvement. Outstanding communication skills, both written and verbal. A minimum three years of professional experience with a minimum of two years in a customer facing role An ability to help clients solve their problems, and think outside the square with some of their challenges. Job Details: Company: Unilever Vacancy Type: Full Time Job Location: Cairo, Egypt Application Deadline: N/A Apply Here getyourvacancy.com
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