Job Description: Would you love to help connect people to their destinations? Is planning travel a passion of yours? Do you have a positive attitude and ability to satisfy even the most demanding customer? If so, you might find your perfect job with the world’s leading airline. We’re looking for a full-time Reservations Sales & Service Representative to work in our Contact Center in Houston, Tx As the first connection between United Airlines and our customers, you will need strong communication skills and the ability to learn our systems to provide the right answers. On any given call, you may be asked to provide flight schedule and rate information, determine the best routes and timing based on customer needs or answer any other questions from passengers. Job Responsibilities: Caring happens regardless of whether a customer’s request is difficult or easy. There will be moments where you will be required to remain calm, positive and caring - even in challenging situations You’ll be taking calls all day in a fast-paced call center environment. While our calls are varied, you must be able to sit and work at a computer for extended periods of time We’ll get you started with excellent training to learn our systems and gain the ability to respond to all passenger scenarios You’ll also receive strong support from your lead and supervisor If you have the ambition to advance, you can pursue administrative, lead or manager roles within our customer contact center. You may also consider moving into a customer service or baggage handler role at the airport You must have a can-do attitude and be able to solve problems efficiently and effectively We offer a fun, relaxed and casual atmosphere where colleagues become friends and milestones are celebrated Job Requirements: At least one year experience in sales, customer contact, call center or other related work is preferred Excellent listening and communication skills and the ability to read, write and speak English fluently Computer literacy, including the ability to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer Ability to pass a background check and drug screen At least 18 years of age with a high school diploma/GED or equivalent Legally authorized to work in the USA without sponsorship Bi-lingual language speakers welcomed Job Details: Company: United Airlines Vacancy Type: Full Time Job Location: Houston, TX, US Application Deadline: N/A Apply Here getyourvacancy.com
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