Job Description: AC Transit is currently hiring for a Social Media Coordinator in our Marketing department. Under general supervision; performs a variety of duties to disseminate information about District services, increase ridership and customer satisfaction, and build community support for the District. This position is responsible for engaging and responding to customers via a variety of channels including non-traditional channels such as social media and text. The incumbent is responsible for communications and providing current, accurate information to customers in response to social media inquiries, comments, complaints, and suggestions, coordinating with Customer Service and other departments. This is an excellent opportunity to work for the largest bus agency in California. In addition to working with some of the best in the business, AC Transit also has an excellent benefits package that includes pension, medical, dental and vision coverage, flexible spending and a 457 savings plan. Job Responsibilities: Maintains familiarity with the District's bus service, and the communities served. Determines the most appropriate channel for each customer interaction and engages the customer appropriately. Develops and maintains databases and other systems for collecting and updating information on community contacts for the inventory and distribution of publications and other materials; and other purposes. Uses a variety of software programs to record and retrieve data, plan and schedule work tasks, and prepare reports and presentations. Provides assistance to higher level staff on routine and major marketing and communications projects. Researches and orders materials and services via the web, outside vendors, and other agencies Communicates across all contact channels in a professional and organized manner, in easily understood language for the customer using communication norms relevant to each contact channel (i.e.Twitter, Facebook, eNews, etc.). Ensures that communications support the District's brand image, mission and operations. Monitors and responds to customer inquiries and complaints across a variety of channels including non-traditional contact channels including chat, text, and social media. Engages with customers proactively across all contact channels to promote positive two-way communication and gather feedback and input on emerging service trends. Implements plans to inform the public of bus service changes, to increase ridership, and to build general public awareness and support. Handles non-standard, complex customer issues and escalates potentially sensitive or highly visible customer contacts to management for organizational awareness as appropriate. Maintains electronic and paper records and files of projects. Job Requirements: Two (2) years of verifiable experience work in in marketing, public information, customer service or closely related field. Equivalent to completion of an Associate's degree from an accredited college with major coursework in marketing, communications, social or public services, or a closely related program is required. Candidates with a Bachelor's degree in a relevant field and one (1) year of relevant experience will also be considered. Job Details: Company: AC Transit Vacancy Type: Full Time Job Location: Oakland, CA, US Application Deadline: N/A Apply Here getyourvacancy.com
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