Job Description: At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world! The Manager, Operations orchestrates and directly oversees the daily operation under the direction of the General Manager. Leads and directs Airport Operations employees in all matters concerning operations, ensuring service standards are exceeded. Job Responsibilities: Coordinate with regulatory training requirements for Airport Operations employees Serve as an escalation point of contact in matters where additional customer service or intervention is required; maintain a professional relationship with HA customers including travel agents, assist direct sales and customers with special needs Provide counseling, discipline, support and advocacy for all airport operations staff and identify and propose solutions to challenges facing front-line employees Manage daily planning and scheduling of people, equipment and resources and resolve questions and conflicts; set and communicate approach for resolving large-scale irregular operations, such as delayed flights, severe weather, natural disasters, etc. Resolve employee issues escalated by Leads and Chiefs; manage compliance and regulatory reporting and associated follow-up with employees, including conducting and supporting investigations, on-the-job injuries and drug and alcohol testing and related follow up Administer employee schedules, shift bidding, recruitment and payroll; manage attendance, injuries, and light duty process; report on trends. Develop action plans as they relate to employee dependability Ensure aiport operations functions operate at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition Communicate to all front-line employees and ensure they maintain working knowledge of policies, procedures and service standards as well as the use of standard tools and systems; ensures policies and procedures are adhered to and enforced while maintaining the highest level of safety and customer service standards Effectively administer personnel and employee relations programs in accordance with company policies and procedures while ensuring compliance with regulatory requirements including federal, state and provincial laws; manage employee egagement and recognition programs Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work Job Requirements: High School diploma or equivalent Proficient in MS Office (i.e.Word, Excel, Access, Outlook) Must be able to travel when required, and be flexible in working various shifts, and be on call and available to support irregular operations (i.e. flight delays/cancellations) Must possess and demonstrate core values such as mutual respect, personal integrity, and honesty Must be able to successfully manage multiple projects Must possess excellent interpersonal skills and be able to work professionally and productively with all levels of employees in various departments Must be flexible and adapt well to change Must be detail oriented with a proven ability to proactively manage a complex departmental budget 1 year of supervisory or management experience Must ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner Job Details: Company: Hawaiian Airlines Vacancy Type: Full Time Job Location: Las Vegas, NV, US Application Deadline: N/A Apply Here getyourvacancy.com
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