Job Description: A Stations Support Specialist II is responsible for the development, implementation, support, and overview of airport networking infrastructure. This position is important for the growth of new and existing airports to implement and support of network infrastructure for Airline operations. A Stations Support Specialist II is responsible assisting with the design of the network footprint for implementation, providing hands on support for the installation of the equipment and first level support for the technical infrastructure. They are an individual contributor that provides and leads 3rd tier customer support on client computers, peripherals, applications, tools and networks. Along with the implementation of the network infrastructure this position is responsible for performing maintenance and upgrades to the hardware and software of the airport systems. The Support Specialist II will develop the standards and enforce documentation of the infrastructure as well as maintaining an accurate list of inventory and asset management. This position will require working with other partnered teams to assist in supporting an enterprise level IT infrastructure and deploy new technology while adhering to best practices and maintaining PCI Compliance. Job Responsibilities: Develop a detailed project plan to track progress. Lead the planning for client and application upgrades. Manage project progress and adapt work as required. Perform risk management to minimize project risks and initiating corrective actions. Manage the relationship with the customers and all stakeholders. Meet financial objectives by forecasting requirements; preparing a project budget; scheduling expenditures; analyzing variances. Define and support technical troubleshooting for semi-complex problems relating to the network, computer and peripherals while working in an airport environment as well as remote support. Ensure that all projects are delivered on-time, within scope and within budget. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Create and maintain comprehensive project documentation. Measure project performance using appropriate systems, tools and techniques. Define incident, problem, crisis and change management processes by department. Ensure resource availability and allocation. Act as departmental project manager for internal support of projects. Establish and maintain relationships with third parties/vendors. Report and escalate to management as needed. Provide a standard of documentation based on the needs of the company’s airport equipment within Microsoft Visio as well as provide troubleshooting documentation for cross-training other team members. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Job Requirements: Ability to articulate technical information effectively to customers and vendors to assist in remote troubleshooting. Availability to travel up to 50% of the month, including domestic and international. Familiar with PowerShell scripting, creating .bat files, and group policy. Excellent customer service and advanced technical support skills for resolving semi-complex issues. Ability to maintain a calm demeanor and think clearly in a difficult, stressful or troubling situation. Advanced working knowledge of Microsoft’s core business applications and operating system. Excellent organizational and time management skills and be self-guided for a range of related semi-complex tasks. Advanced knowledge of network protocols including DHCP, DNS, and Mac Based Security. Advanced knowledge of Active Directory administration and domain troubleshooting. Ability to work independently under the direction of immediate manager. Job Details: Company: Allegiant Vacancy Type: Full Time Job Location: Tampa, FL, US Application Deadline: N/A Apply Here getyourvacancy.com
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