Job Description: The Manager, Information Technology reports to the Director, Information Technology and provides expertise and support in the areas of IT governance, standards, and implementation. The Manager, Information Technology supervises IT Department employees and works side-by-side with the team as an active participant, defining processes, developing architecture, resolving process and technology conflicts, and is expected to actively manage relationships with internal stakeholders and external vendors. Job Responsibilities: Work with key company stakeholders to support and implement an information technology strategy to support the organization’s current and future business objectives. Implement, support and communicate initiatives that support the IT strategic plan. Implement digital strategies and governance across various teams. Improve existing products, and launch new digital products and technologies. Manage and support company infrastructure and IT project initiatives, utilizing industry standard techniques and methodologies to ensure an effective and timely outcome for all requirements. Assist in the planning and implementation of additions, deletions and major modifications to current and future infrastructure. Support activities to maintain network security as established by the Director of IT. Support the administration of the company's Wide Area Network (WAN). Manage troubleshooting, systems backups, archiving, and disaster recovery and provide expert support as required. Manage and develop changes, upgrades or additions to the company's telephone system. Support all mobile communications devices and services. Manage internal client expectations and day-to-day internal client interaction. Communicate effectively with internal clients to identify needs and evaluate alternative business solutions. Continually seeks opportunities to increase internal client satisfaction and deepen client relationships. Manage all help desk activities. Respond to escalated help desk issues. Manage the administration and maintenance of ticket tracking software. Interact with internal clients on all levels to help resolve IT-related issues and provide answers and resolution in a timely manner. Build and maintain vendor relationships, and participate in the process of purchasing of hardware and software products. Maintain accurate inventory of technology hardware, software and resources. Manage IT staff including workflow, resource allocations, recruiting, orientation, training, development, and performance management. Direct contract resources to manage productivity effectively. Job Requirements: Undergraduate University degree with a Technology focus and a minimum of five (5) years direct experience; an equivalent combination of education and experience may be considered. Minimum of two (2) years of supervisory experience. Demonstrated experience with project management and supporting strategic plans by implementing information technology solutions. Experience with system design and development lifecycle from identification of business requirements through implementation and sustainment. Demonstrated experience with network management, computer hardware, software applications, web solutions and database and reporting tools. Demonstrated experience with computer networks, security and troubleshooting. Knowledge of technologies including Microsoft Windows Server, Active Directory, CITRIX, Microsoft SharePoint, Microsoft Office, Microsoft Exchange Server, MS-SQL, and Azure or AWS. Intermediate level knowledge of Microsoft Office Suite and Internet. Project management, risk management and decision-making skills. Experience in Information cybersecurity and control structures. Experience in hardware, software and network life-cycle maintenance. Experience in procurement and contract management. Experience in IT internal controls and process documentation. Demonstrated knowledge of current Information Technology trends. Excellent analytical and problem solving skills and the ability to solve complex problems. Ability to effectively lead and manage others. Ability to build and maintain effective working relationships, demonstrate team building skills and model a customer focused approach to dealing with internal and external stakeholders. Demonstrated effective interpersonal and communication skills, both verbal and written. Demonstrated organizational skills, and high degree of attention to detail and accuracy. Ability to multi-task and prioritize in a fast paced, deadline driven environment. Must demonstrate a commitment to continuous learning and process improvement. Job Details: Company: Flair Airlines Vacancy Type: Full Time Job Location: Mississauga, Ontario, CA Application Deadline: N/A Apply Here getyourvacancy.com
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