Job Description: The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon is a great place for our Selling Partners to build and grow thriving businesses. Within it, the Community Management - Social Media team specifically focuses on building trust and developing strong relationships with Selling Partners, via direct response. We are looking for an entrepreneurial Community Advisor – Social Media who wants to play a critical role in shaping our community engagement efforts with Selling Partners across platforms in Amazon’s seller-focused social media handles and profiles. The ideal candidate has a strong sense of ownership, and thrives in an ambiguous environment where they can have a direct impact on the Selling Partner Experience with Amazon. They enjoy building strong internal and external relationships, have excellent communication skills and high judgement. The Social Media landscape is constantly changing and growing. This role requires an individual who can simultaneously dive deep into the day to day issues of our Selling Partner Community, develop processes and build ongoing relationships with Internal teams, and at the same time think big about applying learnings from the trends they are seeing in the Social Media landscape. This role serves as an Individual Contributor to the team. Job Responsibilities: Promoting a sense of community and inclusion across Selling Partners and team members. Moderating Social channels to triage escalations, and identifying valuable Seller conversations. Support program/project management for process changes related to the Social Media customer experience. Partnering with product, customer support, and marketing teams to grow Amazon Seller Community membership and engagement. Leverage metrics and reporting to measure the effectiveness of the process and drive improvements to the seller and advisor experience. Work with Product teams, Operations teams, Support teams, and/or Marketing and other key stakeholders on the details of new initiatives to ensure operational readiness and effective change management. Leading efforts to build and contribute to healthy, 2-way conversation between Amazon and Sellers via Amazon Social channels to enlist new and existing sellers into the community. Develop training and communications for internal teams, as needed, using strategies defined by the team. Gaining a deep understanding of our global Selling Partner community and their needs by building authentic and meaningful relationships with and between Amazon Sellers. Identifying emerging trends in Seller Social Media, and sharing with internal Amazon teams to ensure we are addressing Seller needs. Job Requirements: Experience with social media management tools and social listening tools (such as Sprinklr). Strong attention to detail, analytical/problem-solving skills and ability to use data to make decisions. An obsession with the Amazon customer and seller experience. Excellent written and verbal communication skills including proficiency in composing concise, engaging and relevant responses, as well as longer-form documents such as Standard Operating Procedures (SOPs). Ability to take initiative, work independently, and produce results. Bachelor’s degree or equivalent work experience. Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines. 4+ years’ relevant experience working in social media customer support, community management or community engagement. Or, similar field. Job Details: Company: Amazon Vacancy Type: Full Time Job Location: San Diego, CA, US Application Deadline: N/A Apply Here getyourvacancy.com
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