Job Description: We are seeking a US immigration expert to support Amazonians in their immigration journey. As a Customer Advocate, this role provides direct to employee support to ensure employees have the support they need when they need it. This role is a critical position on the front lines of the customer experience, consulting on and contributing to larger initiatives. The Customer Advocate is entrusted with caring for fellow Amazonians and ensuring they never feel alone in their immigration experience. The ideal candidate is also someone who places a high value on earning trust with customers to maintain the highest standards of customer confidence. Job Responsibilities: Respond to inquiries regarding immigration, including displacement or transfer strategies, by working closely with employees, managers, HR, recruiting, external counsel, and other leaders on the immigration team Provide holistic and consultative support to business lines, HR and recruiting on the current immigration landscape, internal Amazon guidelines, and/or education on new or changing policies Contribute to ongoing team training and development by improving SOPs, best practices and other learning resources Partner with immigration specialists around the world to build processes and customer support programs that scale globally Recommend and consult on developing immigration resources that promote self-service and consult on projects to develop communication and content strategies Identify opportunities for continuous process improvement to ensure scalability and a high-quality customer experience Work with others on the immigration team to contribute to projects, including developing dashboards to support consultative services for the business and interpreting customer anecdotes and data to inform global project strategies and deliverables Qualification & Experience: 2+ years of US immigration experience, either within a law firm, or in-house in an organization with immigration-supported employees, or in a recruiting or HR role with heavy US immigration involvement Excellent written and verbal communications - ability to interface with all levels of the organization 3+ years of high-volume business immigration experience with heavy emphasis on consultative services, process management, and/or continuous improvement Experience supporting complex issues, finding a path forward in unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment Bachelor’s degree in a related field (such as HR, Business) Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Irvine, CA, US Application Deadline: N/A Apply Here getyourvacancy.com
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