Job Description: We are looking for a Store Manager who can bring Amazon’s customer obsession to life in a retail environment. You will be accountable for the end-to-end operations and overall performance for your store, leading a team of assistant managers and engaged retail associates to deliver a best-in-class experience for customers. You will be responsible for store operations and metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun. Job Responsibilities: Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems. Prioritize and delegate effectively to drive exceptional results in your stores, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees. Must be able to work flexible hours including nights, weekends and holidays Manage a team of assistant store managers and associates, including setting goals, relaying expectations and managing performance, providing regular feedback, and supporting career development. Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store. Represent your store during weekly business meetings and to other leaders and partners as needed. Perform store walks and other audits and engage with associates on the floor, modeling behaviors of success and jumping in to fulfill associate activities when needed to provide a great customer experience or develop others. You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation Analyze store data and identify areas of opportunity, determine root causes, and implement solutions to continuously improve the overall performance and culture of the store. Own the customer experience for your store, maintaining a positive employee culture built on Customer Obsession and Amazon’s Leadership Principles. Qualification & Experience: 6+ years of retail or operations experience, or 2+ years of Amazon experience. Demonstrated success in problem solving and delivering results. 6+ years of retail or operations experience, or 2+ years of Amazon experience Experience working independently in an ambiguous environment with minimal supervision. Candidates must be at least 18 years of age Experiencing directing store operations and managing budgets. Current L4 field manager within Amazon Fresh/Go Grocery business line 3+ years of people management experience, including 2+ years as a manager of managers, or 2+ years of Amazon experience. Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions. Bachelor's degree, or 10+ years of related experience Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Philadelphia, PA, US Application Deadline: N/A Apply Here getyourvacancy.com
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