Job Description: We are seeking an experienced team manager to join our operations in Cambridge to develop, manage, and support our Alexa Data Services team with Speech and language solutions. The ADS team researches and delivers high-caliber multi-language Text-to-Speech technology, leading to voice quality and accuracy. Job Responsibilities: Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities Provide regular, formal & informal feedback to direct reports Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies Support hiring and training of new Associates File and track tickets, following up on blocks to productivity Communicate effectively in English Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality Track quality and utilization metrics Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Qualification & Experience: Strong interest in hiring and developing people in their respective roles Experience in managing process and operational escalations Experience with process improvement/quality control tools and methods Experience with aspects of speech and language technology Proficiency verbal and written communication skills in English Excellent communication, strong organizational skills and very detail-oriented Experience in understanding performance metrics and developing them to measure progress against key performance indicators Leadership experience in coaching and performance management Fluency in a foreign language is a plus Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Cambridge, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
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