Job Description: AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Manager to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers. Job Responsibilities: Monitor and manage communications during high impact events via relevant channels Prioritize, manage, and own emerging and developing customer issues from start to finish Drive the resolution of large scale customer impacting incidents as part of a team rotation Lead projects and virtual teams to drive operational improvements Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads Create and review documentation; design/influence new standard operating procedures Conduct continuous real-time proactive monitoring of customer metrics Contribute to Problem Records for customers Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams. Job Requirements: Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies Excellent written and oral English communication skills Experience driving collaborative projects from conception to delivery Industry specific accredited certification(s) such as the AWS Associate level certifications Ability to work in ambiguous environments Demonstrated critical thinking and logical problem solving skills Effective prioritization and time management skills Familiarity with Cloud services with a focus on high availability and fault tolerant design Experience with data manipulation and/or automation using Python, JavaScript or shell scripting Knowledge of ITIL/Lean Processes Qualification & Experience: Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) 5+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications 2+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, SA Application Deadline: N/A Apply Here getyourvacancy.com
Latest Jobs 2025 | Get Your Vacancy