Job Description: At Tesla, our Service Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. Job Responsibilities: Hold daily meetings with the team, outlining expectations and workload for the day ahead Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases Oversee inventory management, making sure the workshop is tidy and well organized Plan, prepare and distribute work to technicians based on skill level, capacity and resource Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings Supervise the health and safety compliance across the workshop, setting the tone and always leading by example Motivate, lead and inspire the team in continuous improvements and efficiencies Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role Job Requirements: Analytical ability to understand and impact key performance indicators Able to communicate, read, and write effectively in the English language, and other local languages if required A calm, considered approach with exceptional communication skills Ideally have experience of working with Electric Vehicles Ability to motivate a team, to engage and facilitate others to achieve and succeed Digitally savvy – ability to adopt and adapt quickly to new technology and systems Problem solving initiative to fix problems when they arise, but also understand why and how they happened Proven ability to lead by example and be innovative with processes and efficiencies Technical automotive background as a Service Technician is highly preferable Good knowledge of MS Office Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Bristol, England, UK Application Deadline: N/A Apply Here getyourvacancy.com
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