Rotana Careers – Front Office – Front Desk Agent

Job Description

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

Job Responsibilities

• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

Job Requirements

• You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Excellent written and verbal
• English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.

Job Details

Company: Rotana Hotels

Vacancy Type:Full-time

Job Location: Manama, Bahrain

Application Deadline: N/A

Apply Here

getyourvacancy.com