Etisalat Egypt Careers – Services Specialist

Job Description

To provide on time technical application support and problem solving for IVR, Contact Center Applications & Digital Services during all operational hours to ensure healthy environment to the company’s systems and uninterrupted smooth business operations.

Job Responsibilities

• Manage applications users’ privileges & Access (Through Access Management process) to ensure systems security.
• Provide consulting to system users to work out business complex scenarios to maximize user awareness and proper system usage.
• Manage all application administrative functions.
• Develop/implement health checks for production problems to ensure proper operation and on-time alerting.
• Develop workarounds and propose long term solutions for production problems where applicable to ensure minimum impact on the business for known system problems.
• Handle and prioritize trouble tickets and requests of system users to ensure TTs are solved within their relevant SLAs.
• Follow up with application development and vendors on open issues in the production applications to ensure timely fix implementations.
• Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations.
• Implement system updates as per the change management process to ensure proper implementation for fixed and new deployment are timely and accurately deployed to production.

Job Requirements

• Strong interpersonal and Negotiation skills.
• Bsc. In Computer Science or Engineering.
• Very Good Communications Skills.
• Minimum 2 to 4 years’ Experience in IVR, Contact Center Applications & Digital Services Support
• Very Good in Arabic & English (Reading, Writing & Oral).
• Ability to communicate with multiple levels of internal and external contacts.
• Previous Telecom experience.
• Excellent Computer skills, Advanced MS office and scripting are required.
• Ability to work under pressure and tight deadlines.
• Ability to share knowledge to colleagues.

Job Details

Company: Etisalat

Vacancy Type: Full-time

Job Location: Cairo, Egypt

Application Deadline: N/A

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