Jetblue Airlines Careers – Specialist IT Support

Job Description:

The IT CTS Support Specialist is a temporary role lasting for 12 months and it provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.

Job Responsibilities:

• Maintains and updates knowledge base documentation with most relevant information
• Works to achieve first-touch resolution with all issues
• Coordinates response for major incidents and outages
• Provides excellent onsite and remote support Customer Service for JetBlue Crewmembers
• Maintains and supports user access
• Monitors and supports systems
• Collaborates with all Information Technology (IT) disciplines
• Provides support for all JetBlue hardware/applications including telephony and mobile devices
• Facilitates software package rollouts and maintenance
• Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
• Maintains documentation of requests per JetBlue standards

Job Requirements:

• Available for occasional travel (50%)
• Legally eligible to work in the country in which the position is located
• Ability to be flexible, multi-task and meet deadlines
• In possession of valid travel documents with the ability to travel in and out of the United States
• Strong interpersonal, written and verbal communication skills
• Strong attention to detail
• Ability to work independently and in a team environment

Qualification & Experience:

• Pass a ten (10) year background check and pre-employment drug test
• High School Diploma or General Education Development (GED) Diploma
• One (1) year of professional experience

Job Details:

Company: JetBlue Airways

Vacancy Type:  Full Time

Job Location: Salt Lake City, UT, US

Application Deadline: N/A

Apply Here

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