Job Description: We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Desktop Support Technicians install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees, and will also be visible to customers. Job Responsibilities: Provides packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise. Provides exceptional Customer Service to our Internal Customers. Creates status reports for Leadership on Field installations. Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations. Perform preventative maintenance on operational equipment. Updates DASH cases. Configures, installs, customizes, maintains, tests, and troubleshoots hardware systems with minimal direction. Provides bench repair, maintenance, troubleshooting, and configuration of IT equipment. Responsible for implementation and support of desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment. Job Requirements: Minimum 1 year networking experience, installing and troubleshooting network gear required. High School Diploma, GED or equivalent education required. Minimum 3 years PC Experience or equivalent knowledge on PC Repair required. Must be at least 18 years of age. High school diploma or GED required. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. BS or BA in Computer Science, or Information Systems, or equivalent formal training or technical certification preferred. Job Details: Company: Southwest Airlines Vacancy Type: Full Time Job Location: Baltimore, MD, US Application Deadline: N/A Apply Here getyourvacancy.com
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