Wednesday , September 22 2021

Aetna Insurance Jobs – Operations Supervisor

Website Aetna

Job Description:

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.   When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Job Responsibilities:

  • Work effectively with store management and store crews promotional, and seasonal merchandise
  • Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Support the planning, execute the display and maintenance of off-shelf merchandise
  • Support the planning, execute the displays, sign and inventory of weekly,
  • Supervise the store’s crew through assigning, directing and following up of all
  • Maintain customer/patient confidentiality and promote a positive shopping experience for all CVS customers
  • Assist customers with their questions, problems and complaints
  • Handle all customer relations issues in accordance with company policy
  • Effectively communicate information both to and from store management and crews

Job Requirements:

  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication skills, supervision, and influencing skills
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Qualification & Experience:

  • Experience as a retail supervisor
  • High school diploma or equivalent preferred

Job Details:

Company: Aetna

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

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