
Website Amazon
Job Description:
At Amazon, we’re working to be the most Customer-centric company on earth. If you’d like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a Sr. Operations Manager for Amazon Locker in North America. Amazon Lockers are self-service kiosks placed in convenience stores, grocery stores, shopping centers, transit stations, multifamily buildings, and other retail locations with high customer density. To pick-up orders or drop-off returns, customers select a Locker on the website, receive a code, and then collect or drop-off the package at their convenience.
Job Responsibilities:
- Manage projects to stay on schedule and on budget
- Project manage hardware deployment, including transportation, light construction, and installation
- Drive and support improvement initiatives of deployment activities to optimize for scale, schedule and cost
- Work with Business Development and Compliance Managers to optimize hardware placement
- Build strong relationships with channel partners/customers
- Maintain and develop SLA’s with vendors through daily management and process improvements
- Monitor and analyze customer experience and install performance
- Deep Dive existing processes to unlock scale and/or create new processes to support scaling
Job Requirements:
- Strong vendor management experience
- PMP
- Strong process improvement experience
- Bachelor’s degree
- Ability to work independently to deliver results
- Experience managing teams
- Advanced degrees in business, engineering and/or supply chain
- Relentless customer focus and obsession
- Strong verbal and written communication skills with a demonstrated experience engaging and influencing cross functional teams, both internal and external
- 5+ years project or operations management experience
Job Details:
Company: Amazon
Vacancy Type: Full Time
Job Location: Bellevue, WA, US
Application Deadline: N/A
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