Wednesday , September 22 2021

AA Jobs 2021 – Customer Service Agent

Website American Airlines

Job Description:

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner.

Job Responsibilities:

  • Promotes and sells air travel to the traveling public or freight forwarders.
  • Provides assistance with passenger check-in and cargo acceptance.
  • Interprets government rules and requirements for domestic and international travel or cargo shipments.
  • Meets and dispatches aircraft within established times.
  • Provides assistance to distressed passengers and customers.
  • Protects company property and revenue.
  • Provides for safe travel.
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
  • Uses organizational skills to perform multiple tasks within a limited time period.
  • Is self-motivated and requires minimal supervision.
  • Responds and assists during security and emergency situations.
  • Follows internal/external policies and procedures.
  • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
  • Depending on airport location this position may work in various weather conditions.
  • Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.

Job Requirements:

  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.
  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment

Job Details:

Company: American Airlines

Vacancy Type:  Part Time

Job Location: Tulsa, OK, US

Application Deadline: N/A

Apply Here

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