Wednesday , October 16 2019

Emaar Group Careers – Reservations Advisor

Website Emaar Properties

Job Description:

To handle all Room Reservations and or inquiries pertaining to rates/packages/promotions through the telephone, fax, email & internet in a timely manner.

Job Responsibilities:

  • Answer telephone calls within 3 rings, using correct salutations and telephone
  • Etiquette
  • Process all reservation requests, changes and cancellations received by phone, fax,
  • email and internet
  • Ascertain callers’ needs through open-ended questions
  • Enthusiastically describe room accommodations and all amenities
  • Obtain all designated information to book a reservation
  • Accommodate special requests and designate such in system
  • Access guest history records to best service guests; maintain accurate information in guest history files
  • Sell the best rated room to meet the guest’s needs; maximize rate for all reservations
  • Promote and sell holiday and other packages to callers requesting reservations on designated dates
  • Verify availability before confirming any reservation.  Suggest alternate dates for sold-out dates
  • Explain guarantee and cancellation policies to callers; assign confirmation/ cancellation numbers and relay such to caller
  • Relay accurate information on transportation arrangements from airport to hotel; input and document such requests
  • Set up proper billing accounts (i.e., share-with, room/tax/incidentals, direct/special billing)/LPOs and process advance deposits according to Accounting policies and with proper authorizations

Job Requirements:

  • Should be able to effectively communicate with diverse groups
  • Has the right attitude for the position
  • Minimum 1-2 years in hotel experience required

Job Details:

Company: Emaar Properties

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here