Job Description: Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues. Job Responsibilities: Reviews, researches and/or enters data in various systems to support respective functional area Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review Compiles data and provides various regular and adhoc reports to management for review and determination Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system Job Requirements: Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests High School Diploma or GED required Previous clerical or customer service experience preferred General business skills such as typing; data entry and review; and use of phone, copier, and fax Job Details: Company: FedEx Vacancy Type: Full Time Job Location: Little Rock, AR, US Application Deadline: N/A Apply Here getyourvacancy.com
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