Food Lion Hiring For – PT Customer Lead

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through

Job Responsibilities:

• Greet each customer and uses his or her name whenever possible
• Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Follow procedures and performs overrides
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Maintain alertness and call for assistance when needed to service customers per service standards
• Scan customers’ order and handles the payment transaction, per standard practice
• Check the bottom of every cart and under all baby seats for items before completing an order
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Is courteous and helpful to other associates
• Identify customers needing assistance and offers to take the customer’s order to their car including Food Lion To-Go orders (if applicable).
• Check prices quickly and accurately
• Follow procedures for refunds and error correction
• Avoid personal conversations with other associates when customers are present
• Make every attempt to maintain accurate cash control
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Follow correct bagging procedures for the correct use of bags by type

Job Requirements:

• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• Must meet minimum age requirements to perform specific job functions
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Meet established volume activity standards for the position
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Ability to perform the technical requirements of cashier and service center
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• High school graduate or equivalent preferred
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Effective communication and customer service skills

Job Details:

Company: Food Lion

Vacancy Type:  Part Time

Job Location: Newport News, VA, US

Application Deadline: N/A

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