Sunday , February 25 2024

Frontier Airlines Jobs 2023 – Customer Service Manager

Website Frontier Airlines

Job Description:

The General Manager of Airport Customer Service is responsible for delivering outstanding and safe operational performance, customer service and financial performance in one or more Frontier airport locations. The General Manager of Airport Customer Service is the primary Frontier representative to both the airport and business partner for the station and serves as both a liaison and representative for all customers, internal and external. The General Manager of Airport Customer Service reports directly to the Director and has regular / daily interaction with Frontier officers and directors.

Job Responsibilities:

  • Safety – Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company.
  • Operational Performance – Ensure outstanding operational performance through effective cross-functional leadership during day to day operations. Work with other operational and planning departments to influence and improve day-to-day performance. Ensure front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures.
  • Customer Service – Lead a team to deliver superlative customer service through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontier’s business partners and front-line teams.
  • Fiscal Responsibility – Continuously strive to lower costs through identification and elimination of inefficiencies and improvement of local contracts.
  • Executive Interaction – Interact with Frontier Officers and Directors. Collaborate with senior management to provide strategic and operational planning input for the Customer Service Division as well as the company. Report progress and results to senior management on a regular basis.
  • Regulatory Compliance – Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance to all FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots.

Job Requirements:

  • Must be able to lead employees of business partners and provide guidance and direction.
  • Ability to become qualified in all required training courses
  • Ability to troubleshoot performance and lead process improvement.
  • Bachelor’s degree preferred or equivalent work experience
  • 2+ years prior passenger airline experience in a leadership role
  • Previous City Manager experience preferred
  • Ability to effectively manage and justify station budgets
  • Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving
  • Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities

Job Details:

Company: Frontier Airlines

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here