Job Description: Service and Operations Associate will be required to manage and undertake operational activities. Job Responsibilities: Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures Management of operational Management Information Responsible for developmental activity for team members Management and processing of servicing requests for HSBC Customers Receiving returned cheques, registering, and following up for it to be delivered to customers Delivering the processed Cos, DDs, and returned cheques to customers after checking their delegations Balance any posted vouchers with terminal totals and ensure proper count prior to dispatching them to I/O department in NSC To Comply with regulations, and report any suspicious transactions to BMLCO Checking all relevant suspense and transitory accounts daily Updating customer profile screens with details of customer contact. Promote Banks’ products and values Record all referrals and complaints on CRMS and CMS Work closely with sales floor team to effective referrals Assist the cashiering team to meet customer expectations in term of efficiency, accuracy, timeliness and professionalism of response The job holder is responsible for their own effectiveness, development and results Job Requirements: Excellent computer skills Ability to complete all levels of transactions for all segments of customers Knowledge of core products, account opening systems and customer Relationship Management system Adminstrative work and microsoft office skills University Degree Excellent command of spoken and written English Job holder reports to the Branch Manager or Branch Operations Manager based on the branch size/structure Job Details: Company: HSBC Vacancy Type: Full Time Job Location: Ḩalwān, Egypt Application Deadline: N/A Apply Here getyourvacancy.com
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