Job Description: The Personal Banker will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments. We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world. Job Responsibilities: Demonstrate sound understanding of the bank’s products and services; articulating these to your customer in an engaging and confident manner. Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs. Be proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice Demonstrate a comprehensive knowledge of the Bank’s full range of products & services to enable you to connect your customers with other colleagues who can support their entire life journey. Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs Job Requirements: Be able to demonstrate your ability to understand a customer’s requirements through effective fact finding Fluency in English is required, Fluency in Mandarin and/or Cantonese is an asset Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning A passion for continuously delivering a superior customer experience Pride yourself on consistently delivering a personalised, friendly & efficient service at all times Demonstrate effective communication skills, which will enable you to build strong professional rapport Job Details: Company: HSBC Vacancy Type: Full Time Job Location: Edmonton, Alberta, CA Application Deadline: N/A Apply Here getyourvacancy.com
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